Effective Date: 5 June 2024
1. Introduction
Welcome to Master Car Rental. These Terms and Conditions govern your use of our services, including our website and mobile application. By using our services, you agree to these terms in full. If you do not agree with any part of these terms, please do not use our services.
2. Definitions
“Company” refers to Master Car Rental.
“User” refers to anyone who uses our services, including website visitors and app users.
“Vehicle” refers to the electric cars rented out by Master Car Rental.
“Rental Agreement” refers to the contract between the user and the company for the rental of a vehicle.
3. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you must not use our services.
4. Eligibility
To use our services, you must be at least 18 years old, possess a valid driver’s license, and have a valid credit card. By registering, you represent and warrant that you meet these requirements.
5. Booking and Rental Terms
Booking: All bookings must be made through our website or mobile app.
Rental Period: The rental period begins when you pick up the vehicle and ends when you return it to the designated location.
Vehicle Condition: You must inspect the vehicle before use and report any damage or issues immediately. You will be asked by the app to take four pictures of the vehicle i.e., the front of the vehicle, the sides of the vehicle and the back of the vehicle, before and after the rental of the vehicle.
6. Payment Terms and extra charges
Rates: Rental rates are charged per hour and per kilometer driven. Additional charges may apply for late returns, damages, or cleaning.
Payment: All payments must be made using a valid credit card through our app.
Security Deposit: A security deposit may be required at the time of booking, which will be refunded after the rental period, subject to any deductions for damages or other charges.
When a ride has ended, the Company reads the mileage of the Vehicle. If this is not possible, for example due to a malfunction, the User must provide an estimate of the number of kilometers driven. The invoice will be prepared based on this data.
The Company is at all times entitled to charge the User for any additional costs related to misconduct, misuse of, and/or damage to the Vehicle, as determined solely by the Company.
The Company is also entitled to fully charge the User for traffic and parking fines (including processing and administrative fees) and/or to pass them on to the User.
7. User Responsibilities
Proper Use: You must use the vehicle in a safe and lawful manner.
No Smoking: Smoking in the vehicle is strictly prohibited.
Return Condition: The vehicle must be returned in the same condition as it was rented, except for normal wear and tear.
Passenger Responsibility: The driver is responsible for ensuring the safety and conduct of all passengers in the vehicle during the rental period.
8. Insurance and Damage
Insurance Coverage: The company provides limited comprehensive insurance for the vehicle.
The deductibles are NAfl. 350 for third-party, NAfl. 1,000 for comprehensive, and NAfl. 750 for the battery.
NAF 350.00 additional deductible applies when the vehicle is driven by a licensed driver under 23 years old.
NAF 350.00 additional deductible for losses or damages caused by these incidents if the coverage is limited.
NAF 125.00 additional deductible if the driver’s license is less than 12 months old at the time of the accident.
Details of vehicles usage that need to be complied with, are provided on the following pages:
https://www.master.cw/mg-zs-ev/
Damage Responsibility: You are responsible for any damage to the vehicle during the rental period.
Additional charges may apply for damages not covered by insurance including damages caused by unauthorized use or driver negligence or damage during illegal activities. Any misrepresentation of claim information will lead to coverage exclusion.
In case of an accident, stay calm and always call CRS (9233).
In case of problems or injuries, call the police (911).
In case of car related troubles or issues, please call ‘Wegenwacht 24/7’ (9247).
9. Cancellation and Refunds
Cancellation Policy: Cars are available at a first-come-first-serve basis. You are able to reserve the car 25 minutes in advance to secure your rental. If after 25 minutes you reserve it again for 25 minutes and the car is not used after reserving the car for a second time, a small fee applies for not using the car after the second reservation.
Refunds: Refunds will be processed within 7 business days of the cancellation.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which is available on our website and app.
11. Limitation of Liability
To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.
12. Indemnification
You agree to indemnify and hold harmless the company, its affiliates, and its employees from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our services or your violation of these Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao.
14. Changes to Terms
The company reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on our website and app. Your continued use of our services after such changes constitutes your acceptance of the new terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Master Car Rental regarding the use of our services and supersede all prior agreements and understandings.
