Effective Date: 5 June 2024
1. Introduction
Welcome to Master Car Rental. We are committed to protecting the privacy and security of our customers’ personal information. This policy outlines our practices regarding data collection, use, and protection.
2. Information We Collect
At Master Car Rental, we collect the following personal information to identify you and facilitate your car rental:
- Full Name: To identify and communicate with you.
- Address: To verify your billing or rental location.
- Email Address: For sending booking confirmations, updates, and promotional offers.
- Phone Number: To contact you for any issues related to your rental or in emergencies.
- Driver’s License Information: To ensure eligibility for car rental.
- Credit Card Payment Details: For processing payments for your rental.
We may need to collect additional personal information as required for operational purposes or to comply with legal requirements.
3. How We Use Your Information
We use the personal information collected from you for the following purposes:
- Processing Rentals: To manage your booking and provide the rental services you request.
- Payment Processing: To conduct transactions for your rental bookings.
- Marketing Communications: To send you promotional offers and information about new services, where permitted.
- Customer Support: To provide assistance and respond to your inquiries regarding our services.
- Legal Compliance: To adhere to applicable laws and regulations.
- Insurance Compliance: To process any necessary insurance documentation and claims.
- Emergency or Damages: To contact you or take necessary actions in case of emergencies or to assess and address damages involving our vehicles.
4. Sharing Your Information
We are committed to protecting your privacy and will not sell your personal information to third parties. Your personal data may be shared under the following circumstances:
- Payment Processors: To facilitate payment transactions through the Master Car Rental app.
- Insurance Companies: To manage claims and coverage in case of damages involving our vehicles.
- Law Enforcement: We may disclose information to law enforcement agencies if required by law or in the event of damages that necessitate legal reporting.
The sharing of your information is strictly limited to operational needs and compliance with legal obligations.
5. Data Security
We take the security of your personal information seriously. To protect your data from unauthorized access, disclosure, alteration, or destruction, we implement robust security measures including:
- Encryption: All personal data is encrypted during transmission and while stored on our systems.
- Secure Servers**: We use secure servers located in the EU that are managed in accordance with the General Data Protection Regulation (GDPR) standards.
- Access Controls: Access to your personal information is restricted to authorised personnel only and is based on the necessity to know for operational purposes.
These measures ensure that your personal data is handled securely and in compliance with the highest standards of data protection.
6. Data Retention
We retain your personal information for as long as your account is active with Master Car Rental and for a minimum period required to comply with applicable legal, tax, or regulatory requirements. Once your information is no longer needed for these purposes, we securely delete or anonymise it in accordance with our data protection policies and applicable laws.
7. Your Rights
As a user of Master Car Rental, you have specific rights concerning your personal information, which include:
- Right to Access: You have the right to access the personal data we hold about you at any time. This allows you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
- Right to Request Deletion or Anonymisation: You may request that we delete or anonymise your personal data, where there is no good reason for us continuing to process it. We will comply with such requests to the extent required by law, but this right does not apply where we need to retain your personal information for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.
8. Contact Us
If you have any questions about this Privacy Policy or if you wish to exercise any of your rights regarding your personal data, please contact us via email at:
We are committed to addressing any concerns regarding your privacy and data protection.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
