Privacy Policy

1. Introduction

Welcome to Master Car Rental.

Master Car Rental N.V. is a local car rental and mobility company in Curaçao. We provide app-based rental services that allow customers to register, find a vehicle, unlock it, drive and end the ride through the Master Rental app.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it.

Master Car Rental N.V. is registered with the Curaçao Chamber of Commerce & Industry under number 91316.

2. Information we collect

To provide our rental services, we may collect the following information:

• Full name
• Address
• Email address
• Phone number
• Date of birth, where required
• Driver’s license information
• Identity or verification information
• Payment and billing information
• Rental history, bookings, ride times and invoices
• Vehicle usage data, such as start and end time, distance, location, battery or fuel level, lock and unlock events, and vehicle status
• Photos, reports or documents related to damages, incidents, claims or support requests
• App and website usage data, such as device type, browser, IP address and technical logs
• Communication with our support team

Payment card details may be processed by external payment providers. Master Car Rental does not intend to store full credit card details directly when payments are handled by a payment provider.

3. How we use your information

We use your personal information to:

• Create and manage your customer account
• Verify your identity and driver’s license
• Process bookings, rentals, payments, refunds and invoices
• Give you access to vehicles through the app
• Monitor and manage vehicle availability, safety and security
• Provide customer support
• Handle damages, claims, fines, accidents, insurance matters and disputes
• Contact you about your rental, account, vehicle use or emergencies
• Send service updates and important notices
• Send marketing messages or promotions where permitted
• Improve our services, app, website and customer experience
• Comply with legal, tax, insurance and regulatory obligations

4. Vehicle location and usage data

Because our vehicles are rented through an app and may use connected vehicle technology, we may collect vehicle location and usage data.

This can include the vehicle location, rental start and end location, route-related information, distance, ride duration, vehicle status, battery or fuel level and lock or unlock activity.

We use this information to operate the rental service, protect our vehicles, assist customers, recover vehicles, investigate damages or misuse, and comply with insurance or legal requirements.

5. Sharing your information

We do not sell your personal information.

We may share your personal information only when needed for our services, business operations or legal obligations. This may include sharing data with:

• Payment processors
• App, booking and rental platform providers
• Vehicle technology and telematics providers
• Hosting, IT and security providers
• Customer support and communication providers
• Insurance companies and claims handlers
• Legal, accounting, tax or collection advisors
• Government authorities, regulators or law enforcement, where required
• Business partners only where needed to provide or support the service

We only share the information that is reasonably necessary for the relevant purpose.

6. Data security

We take the security of your personal information seriously.

We use technical and organisational measures to protect your data against unauthorised access, misuse, loss, disclosure, alteration or destruction. These measures may include secure systems, access controls, encryption where appropriate, monitoring and limited access for authorised personnel.

No system is completely risk-free, but we work to protect your personal information and use professional service providers where needed.

7. Data retention

We keep your personal information for as long as needed to provide our services, manage your account, handle rentals, process payments, deal with damages or claims, and comply with legal, tax, insurance or regulatory requirements.

When we no longer need your personal information, we will delete it, anonymise it or securely archive it in line with our internal procedures and applicable requirements.

8. Your rights

You may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete or anonymise your personal information, where possible
• Object to certain types of processing
• Withdraw consent for marketing communications
• Ask questions about how your personal information is used

Some information may need to be retained for legal, tax, insurance, security, dispute or claims purposes.

9. Marketing communications

We may send you updates, offers or information about our services where permitted.

You can ask us to stop sending marketing messages at any time. Service-related messages, such as rental, payment, account or safety notifications, may still be sent when needed.

10. Children

Our rental services are not intended for children. Customers must meet the legal and rental requirements to rent and drive a vehicle, including having a valid driver’s license.

11. International processing

We may use service providers that process or store information outside Curaçao. Where this happens, we aim to work with providers that apply appropriate data protection and security measures.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: [email protected]

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.